Refund and Return Policy
At Story Finders Books, we want you to be happy with the books we choose for you! We hope we don't ever send you a duplicate book but if we do, it's no problem! Just let us know at firstname.lastname@example.org, and we'll send a replacement book right away!
We would ask that you just pass the duplicate book along to a friend or donate it to your favorite charity (we have a special place in our hearts for Little Free Libraries if you have one nearby!).
Damages and Issues
Please inspect your order upon receipt and contact us immediately at email@example.com if anything is defective or damaged so that we can evaluate the issue and make it right.
In the case that your order does not arrive, we must be notified via email at firstname.lastname@example.org within fifteen (15) days of receiving your tracking information. If we are not notified within that time frame, we can no longer be held accountable for the missing or damaged items and will not be able to offer a replacement or refund. Please note that orders may take eight (8) days to fulfill from the time of shipment.
Refunds & Returns
Our policy is that we do not offer refunds or returns on our subscription. By exception, you may be entitled to a refund in the following circumstances:
- if you inform us and can clearly demonstrate in good faith that a product received is damaged or defective, in which case you will be entitled to a replacement or, where we are unable to send or give you a replacement within a reasonable time, a refund of the relevant price;
- there is a risk that supply of the product may be significantly delayed because of events outside of our control; or
- you are legally entitled to one by law.
In the event that you need to return any product to us, we do not cover the cost of return postage or shipping.
If, for any reason we are required to refund you, you agree that any refunds may be subject to (a) you successfully returning the product(s) to us at your own cost; (b) deductions for the cost of any items which are damaged; (c) deductions for any items which are lost or not returned; and (d) you being completely honest with us and acting in good faith at all times.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.